There are many ways you may interact with Nirius Networks Ltd's services. For example, you may be a business customer and use the Nirius Platform to run your business, or you may be a business or personal consumer, using our technology to interact with a shop, club or sports organisation that use our services. There are many other scenarious where you may use our services and in general our services are generally accessed via a web browser, or through one of our ios or Android Apps, some of which may feature our customers' branding.
Regardless of how you use our services, when you do so, we collect certain data about you. We do this in order to provide services to you and to optimise and improve the services we provide to you.
Where our services are used by our direct customers e.g. where we power their website, email, internal systems, apps or other service that you use directly or indirectly, we also collect data to enable these customers to provide their services to you, and also to improve these services and their organisations.
We are respectful of all personal data we collect, and endeavor to treat all personal data with professionalism and respect and where possible strive to impliment what we consiuder to be best practice.
Specifically we may collect:
-questions, queries or feedback you leave, including your email address if you contact any of our customers that use our technology;
-your email address and subscription preferences when you sign up to our email alerts, and how you use our emails - for example whether you open them and which links you click on;
-your IP address, details of which version of web browser you used, and device information to determine its capabilities;
-all information necessary to fulfil the functions of the app or website you are accessing; and
-information on how you use our technology, including using cookies and page tagging techniques.
This data can be viewed by authorised people in our systems and development department, and relevant suppliers involved in the provision of our services, to:
-improve our technology by monitoring how you use it;
-gather feedback to improve our services, for example our email alerts;
-respond to any feedback you send us, if you’ve asked us to;
-send email alerts to users who request them;
-allow you to access products services and make transactions;
-provide you with information about products and services if you want it; and
-direct our work to support the types of devices used to access our services.
Additionaly where our technology is used by our clients to interact with you, for example if we power their webshop or communications systems, these clients will have access to your data specifically in regard to your interaction with them, which may include marketing to you. For avoidance of doubt, we will never share personal information between our clients, and our agreements with our clients specify that they may not use our system for, amongst other things, spamming or harrassing anyone.
We may aggregate and anonymise data to produce statistics that may be made publically available, but this will never contain personally identifiable information.
In general, Nirius Networks is a data processor, and our clients are the data controllers. For example, if you visit a shop powered by our technology, the shop's owners are the data controllers, and we just process the data for them.
The only exception to this are for direct customers or Nirius Networks Ltd - i.e. those people and organisations that have agreements with us to use the Nirius Platform. In these cases Nirius Networks Ltd is both the data controller and data processor.
We store your data on secure servers in the European Economic Area (EEA). Whilst we do not ordinarily store data outside of the EEA, if we decided that it was appropriate to do so, we would ensure that such data would be protected as if it were within the EEA.
By submitting your personal data, you agree to this.
We use our own servers to provide email alerts and notifications.
If you are a subscriber to email alerts generated by our system, we may contact you from time to time to ask for your feedback on how to improve our email alert service.
Some of our technology make use of Push Notifications to send fast messages and data to Apps running on ios devices (e.g. devices such as the iPhone, iPod and iPad), and Android devices. We use technology provided by Google Inc and Applie Inc to deliver these messages. Both of these companies are based in the USA and have global infrastructure networks. It is possible that data required to be sent to facilitate push notifications may be routed outside of the EEA in order to deliver the push notifications. We use industry standard practices to do this, and as such this is no different from most other push notifications you recieve on these devices.
If you do not want push notifications to be sent, you should either turn off push-notifications where applicable, or otherwise do not use the those apps that utilise push notifications to provide their functionality.
Some of our technology sends SMS messages, for example to confirm whether a click-and-collect order is ready. The SMS messages are routed through the telephone networks and also via the internet by our SMS service providers who we believe to be reputable companies with global networks.
If you sign up for SMS messages, you agree that message data may be sent in this way.
Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit. All of our systems, except for email, use encrypted communications where possible.
Any data you send is at your own risk.
We have procedures and security features in place to keep your data secure once we receive it.
We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our Terms of Service, Branded App Terms of Service, and other agreements. This includes exchanging information with government and law enforecment agencies for legal reasons.
We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.
If you’ve signed up for email alerts, you can unsubscribe or change your settings at any time.
For apps with push-notifications, you can uninstall the apps or change the push notification settings at any time.
Our service may contains links to other services or websites.
This privacy policy only applies to Nirius Networks Limited technology, and doesn’t cover other services and transactions that we link to. These services, will have their own terms and conditions and privacy policies in addition to these.
If you are interacting with us because we power and app or website or other part of another company's services, you should refer to the privacy policy of that other company (i.e. our client) to understand what it does with your information.
If you come to our service via a weblink or app link, we may receive information regarding how you were referred to us. We may use this data to understand how users find our services. You should read the privacy policy of the website or app that you came from to find out more about this.